Support
Need help? Check the FAQ or send us a message.
Frequently Asked Questions
Why hasn't my balance updated after I paid?▾
Balance updates happen after the backend confirms your transfer. This usually takes a few minutes but can take up to 30 minutes during high traffic. Tap Sync on the dashboard to check.
How do I make a top-up payment?▾
Go to your dashboard, copy your account number, then make a bank transfer to that account. Always use your account number in the payment narration so it can be matched automatically.
Can I buy coins directly on this website?▾
No. This website shows your balance and account details only. Payments are made externally via bank transfer. There is no in-app checkout.
What if I sent money to the wrong account?▾
Contact us immediately via email or phone with your transfer receipt and the account number you used.
How do I get account details?▾
Go to the Generate page from your dashboard. This only needs to be done once. If you already have details, they are shown on your dashboard.